FAQ

Activation and Upgrades

If you have MindMapper 16, then you can upgrade to MindMapper 17 for free.

Upgrade Steps

1. Go to MindMapper purchase page and click Upgrade.

2. Select your item and click Add to basket. Upgrades from 16 to 17 are priced at $0.00.

3. You will be taken to current license verification page. You need the following information: license information and email address.

  • License information is found in the email that was sent to you when you first purchased the software.
    MindMapper 16 Professional / English Registration key-set:
    Name: Mind Mapper
    Serial No: 1234-12345-123456-123456789
  • Email address is found in the Registration Information page that shows up when you first purchased the software.

4. Enter your information.

5. Click Next to proceed and follow the instruction.

6. Once you have the license information, download the software from our website and activate the software.

7. If you can’t find you license or registered email address, please contact support@mindampper.com.

If you have MindMapper 12, 14, 16 USB, then you can upgrade to MindMapper 17 USB for free without physically exchanging the drive with the new one.

Before you can upgrade, we just need to verify your MindMapper USB drive. Please email us the screen capture of the About window as shown below.

  1. Email: help@mindmapper.com
  2. Send us the screen capture of About window: Home tab> Help> About MindMapper
  3. Once we have the screen capture, we’ll send you the download link with instructions.

To obtain your full license information, please follow these steps:

1) Go to website http://register.mindmapper.com

2) Enter your Name, Email and Serial Number, and click “Register my MindMapper”

3) Enter the information requested, and click Submit

4) You’ll see your full license.

MindMapper 16 license format has been changed from 4 fields to 2 fields to cut down on the registration process.   Name, Email, Serial, and Registration fields have been reduced to Name and Serial number.  However, serial number now consists of the old serial number plus the registration number.

So if you have the 4-field license, you would have to fill in the name and serial number and registration number into the Serial # field to activate MindMapper 16.  MindMapper 14 and below have 4 fields still.

When you are trying to upgrade, you will have to go through a license verification process to confirm that you have a valid license that can be upgraded.   However, the new form asks for Name, Email, Serial number and no registration number.  For those with registration number, please follow the below instruction to get verified.

License format has been changed to shorten registration process. If you have a 4-field license key, then you must enter the registration number right after the serial number in the Serial #field.

Also, all fields are case sensitive, so we strongly recommend that you copy and paste.

Verification error fix